Solutions

Zoho Service Plus Consulting

Empower your support team with Zoho Service Plus to deliver personalized, multi-channel customer service that drives satisfaction and loyalty.
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Deliver Exceptional Customer Service Across Every Channel

In today’s digital landscape, exceptional customer service is vital for business success. Our Zoho Service Plus Consulting services streamline multi-channel support and optimize ticketing systems to enhance response times, efficiency, and customer satisfaction.

  • Unified multi-channel support to meet customers wherever they are.
  • Optimized ticketing systems for faster resolutions and happier customers.
  • Actionable insights to improve team performance and service quality.

Multi-Channel Support

Centralized communication across email, chat, phone, and more.

Advanced Analytics

Leverage insights to enhance service delivery and team performance.

Efficient Ticket Management

Automate workflows for prompt and effective issue resolution.

Seamless Integration

Connect with CRM and third-party tools for cohesive operations.

Unified Multi-Channel Support

Meet your customers on their preferred platforms with Zoho Service Plus’s unified support system. Whether it’s email, chat, social media, or web portals, we centralize every interaction to improve response times, streamline communication, and ensure a consistent customer experience that builds trust and loyalty.

FAQs

Zoho ServiceDesk Plus is an IT service management (ITSM) solution. It streamlines help desk and IT support operations. Key features include incident and problem management, change management, asset tracking, and a self-service portal for users. Built on ITIL best practices, ServiceDesk Plus helps IT teams resolve issues faster, track service levels, and improve overall IT service quality. It’s a popular choice for businesses looking to organize and enhance their IT support processes.
Zoho (the company) offers over 50 different apps. “Plus” editions in Zoho’s lineup (like CRM Plus or Marketing Plus) are bundles that unite several related apps into one package. Zoho ServiceDesk Plus, specifically, is a specialized ITSM application. The name “Plus” in this case indicates that it includes advanced ITIL-based features compared to a basic help desk. In general, Zoho apps can be purchased individually, while “Plus” suites (like ServiceDesk Plus) provide an integrated, end-to-end solution for a specific domain (here, IT service management).

Zoho ServiceDesk Plus includes modules for:
– Incident Management: Logging and resolving support tickets.
– Problem Management: Tracking underlying issues and workarounds.
– Change Management: Planning and executing IT changes.
– Asset Management: Managing hardware and software inventories.
– Service Catalog & Self-Service Portal: Allowing users to submit tickets and requests easily. It also offers automation rules (for SLAs and ticket assignment) and reporting dashboards. These features are available in different editions: Standard (help desk essentials), Professional (adds asset management), and Enterprise (includes full ITIL modules). ServiceDesk Plus can integrate with other Zoho apps and third-party tools to extend its functionality.

Unify, Support, Delight.

Deliver fast, personalized, multi-channel customer service with Zoho Service Plus Consulting from Evoluz. Drive satisfaction, loyalty, and long-term retention.

Book 2 Hours Free Consultation